Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and TightSlice Automations ("TightSlice," "we," "us," or "our") governing your use of our website at tightslice.com (the "Site") and any services we provide. By accessing the Site or engaging our services, you agree to be bound by these Terms.

2. Services

TightSlice provides AI automation consulting and implementation services for businesses, including but not limited to: AI chatbot development, workflow automation, CRM automation, AI voice agent deployment, custom AI agent development, and AI training. Specific services, deliverables, timelines, and pricing are defined in individual Statements of Work (SOW) agreed upon by both parties.

3. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete business information
• Grant necessary access to systems and tools required for implementation
• Respond to requests for information and feedback within reasonable timeframes
• Designate a primary point of contact for the project
• Review and approve deliverables within agreed timelines
• Make payments according to the agreed schedule

4. Payment Terms

Payment terms are specified in each Statement of Work. Unless otherwise agreed: setup fees are due before work begins, monthly retainers are billed on the first of each month, and payment is due within 15 days of invoice. Late payments may incur a fee of 1.5% per month on the outstanding balance.

We accept payment via ACH transfer, credit card, and wire transfer. All prices are in US dollars unless otherwise specified.

5. Intellectual Property

Client Ownership

Upon full payment, all custom automations, workflows, configurations, and implementations built specifically for your business are owned by you. This includes all custom code, prompt configurations, integration setups, and documentation created as part of your engagement.

TightSlice Ownership

We retain ownership of our proprietary tools, frameworks, methodologies, templates, and general knowledge developed independently of client engagements. We may use general techniques and approaches developed during your engagement for other clients, but we will never share your specific business data, configurations, or confidential information.

6. Confidentiality

Both parties agree to keep confidential all non-public information shared during the engagement. This includes business data, trade secrets, customer information, financial data, and technical configurations. This obligation survives the termination of the engagement for a period of two years.

7. Scope Changes

Any work requested beyond the scope defined in the Statement of Work will be documented as a change order. Change orders include a description of the additional work, timeline impact, and pricing. No out-of-scope work begins until the change order is approved in writing by both parties.

8. Warranties and Disclaimers

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. We guarantee the quality and functionality of our deliverables as specified in the Statement of Work.

We do not guarantee specific business outcomes such as revenue increases, lead conversion rates, or cost savings. While we provide projections based on industry data and experience, actual results depend on many factors outside our control.

THE SITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TIGHTSLICE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

10. Termination

Either party may terminate the engagement with 30 days written notice. Upon termination, we will provide a complete handoff of all systems, documentation, and access credentials. Outstanding balances for work completed remain due. We provide a 30-day transition period to ensure continuity of operations.

11. Data Handling

We take data security seriously. Client data processed during implementation is purged from staging environments within 7 days of go-live. We do not share client data between engagements. For healthcare clients, we implement HIPAA-compliant data handling procedures. See our Privacy Policy for additional details.

12. Force Majeure

Neither party shall be liable for delays or failure to perform due to circumstances beyond reasonable control, including natural disasters, government actions, pandemics, internet outages, or third-party service failures.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Hillsborough County, Florida.

14. Changes to Terms

We reserve the right to update these Terms at any time. We will notify active clients of material changes via email. Continued use of the Site or services after changes constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms, contact us at: